Refund Policy
A legal disclaimer
At Craft Clinic, we are committed to providing safe, professional, and high-quality aesthetic treatments at our clinic in CP Tower 3, Phaya Thai, Bangkok. Please read this policy carefully before booking any appointment or purchasing any service.
Medical Treatments — Non-Refundable
All medical aesthetic treatments performed at our clinic — including but not limited to dermal filler, Botox, biostimulator injections, CO2 laser, laser hair removal, IV drip therapy, and lifting machine treatments — are non-refundable once the procedure has been carried out.
This policy exists because:
- Aesthetic treatments involve medical procedures that cannot be undone once performed.
- Results vary between individuals due to differences in anatomy, skin type, metabolism, and lifestyle factors.
- All risks and expected outcomes are discussed and consented to prior to treatment.
Pre-Paid Packages
If you have purchased a pre-paid treatment package and wish to cancel before any sessions have been used, a refund may be considered at the clinic's sole discretion, minus any administration fee of 10% of the package value. Once one or more sessions have been redeemed, the remaining balance is non-refundable but may be transferred to an alternative treatment of equal value, subject to clinical suitability.
Product Purchases
Skincare products purchased at the clinic may be returned within 7 days of purchase, unopened and in original packaging, for a full refund. Once a product has been opened or used, it cannot be returned for hygiene and safety reasons, unless the product is found to be defective or counterfeit.
Consultation Fees
Consultation fees are non-refundable. If you proceed with a treatment on the same day as your consultation, the consultation fee will be deducted from your total treatment cost.
Cancelled or Missed Appointments
We require a minimum of 24 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice, or failure to attend without prior notice, may result in a cancellation fee of up to 500 THB or forfeiture of a deposit if one was collected.
Adverse Reactions & Complications
In the rare event that you experience an adverse reaction directly caused by our treatment, we will provide appropriate follow-up care at no additional charge. Refunds will not be issued for natural variation in aesthetic results, swelling, bruising, or temporary side effects that are normal and disclosed during the consent process.
How to Request a Refund
To enquire about a refund, please contact us within 14 days of your treatment or purchase:
Email:
Phone / LINE:
In person:
CP Tower 3, Phaya Thai, Bangkok, Thailand